Frequently Asked Questions
Everything you need to know about premium care for your pet.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you or your pet are not completely happy with your purchase, please contact our support team to initiate a return or exchange.
Are WINPRO products safe for all dog breeds?
Yes, our supplements and pet products are formulated by experts to be safe and effective for all breeds and sizes. We recommend following the dosage instructions based on your dog's weight.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I set up a recurring subscription?
Absolutely! You can choose the 'Subscribe & Save' option on any product page to have your pet's essentials delivered automatically every 30, 45, or 60 days at a discounted rate.
Where are your products manufactured?
All WINPRO Pet supplements are proudly manufactured in the USA in facilities that adhere to strict quality control standards to ensure the highest safety for your furry friends.